Youi car insurance

Youi.Assist

At your service, any time of the day or night!

You should never be put in a position where you're left stranded at the side of the road without any help. You shouldn’t have to ask a random passerby to help you change a flat tyre; tow your car to the nearest garage; or help you sort out any type of home emergency. We simply won’t stand for it.

We’ve made sure that whenever you insure your car or your home with us that you’ll also get free home or roadside assistance as part of the deal. It’s quite simple: if you have car insurance, you get free emergency roadside assistance and if you’ve insured your home, you get free emergency home assistance.

It’s a smarter way of doing insurance that can save you lots.

Youi.Assist on the road

What is covered

Limit

Breakdown (excluding accidents):
Tow to the nearest service provider or place of safekeeping
Tow-in costs:
The initial towing costs are covered. The costs of additional tows are not covered
Safe storage of your vehicle R400
Flat tyre
Flat battery
Keys locked in car
Run out of fuel
Call out + one hour labour
If you're stranded more than 50 km from home:
Hotel accommodation or alternative transport
Repatriation of your vehicle

R400
R400
*The costs for materials, parts and additional labour are not included

Youi.Assist for your home

What is covered

Limit

Locksmiths, electricians, plumbers, tree fellers, bee keepers, builders, glaziers Call out + one hour labour
Security Call out +12-hour shift

Referral services:
Public Emergency Services: notification to the SAPS, Traffic, Ambulance and Fire Brigade Services

Home gadgets: referral to service providers for home appliance repairs and services

*The costs for materials, parts and additional labour are not included.

Customise Youi.Assist

We also have a medical and legal assistance phone advice line. This is available to you at an additional premium.

Medical and Legal Assistance

What is covered under emergency medical assistance:
Advice for any medical/trauma emergency
Referrals to medical practitioners and facilities
Refundable hospital admission deposit up to R5 000
Medical emergency response and transportation (excluding Inter-Hospital transfers)
Despatch of doctor and/or essential medicine
Escorted return of minors
If hospitalised outside your city or town

What is covered  under trauma:
Telephonic counselling and support as well as three face-to-face counselling sessions per incident
What is covered under HIV care
Blood tests - at time of event, six weeks and three months
Three-day starter pack of anti-retroviral treatment
Medication to prevent Sexually Transmitted Diseases
What is covered under legal assistance
Telephonic legal advice and assistance with legal documentation (e.g. wills and contracts)

In summary - Youi.Assist is free and we’ll always help.

  • Taking out car insurance gets you free emergency roadside assistance.
  • If you insure your home with us, you qualify for free emergency home assistance.
  • In a year cycle, we’ll cover the costs for two incidents or a maximum limit of R5 000, whichever happens first.
  • Costs for materials, parts and additional labour are not included.
  • If you’ve exceeded your limit, we’ll still help. Only, the cost for the services rendered will be for your own account.
  • Using Youi.Assist has no effect on your Youi.Reward.
  • Youi.Assist is not avaible to clients with Youi.Basic.Cover.

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We've noticed you're visiting this site from South Africa. The Youi South Africa website content has been tailored for users in South Africa and may not be relevant or correct for your location.